FAQs

CBD, or cannabidiol, is a natural compound from the Cannabis sativa plant that doesn't cause a "high" like THC. It interacts with the body's endocannabinoid system and is known for potential benefits like reducing inflammation and anxiety. CBD comes in various forms, such as oils and capsules, and is used for issues like chronic pain and insomnia. While generally safe, it's wise to consult with a healthcare professional, especially if you're on medications.
The legality of CBD (cannabidiol) depends on your location. In many places, CBD derived from industrial hemp with low THC content is legal, while CBD from marijuana may be more regulated. In the United States, the 2018 Farm Bill legalized hemp-derived CBD with less than 0.3% THC, but state regulations can vary. Other countries also have different rules, with some allowing CBD more freely than others. Always check local laws to ensure compliance with the current regulations in your area.
Due to its non-intoxicating nature and derivation from industrial hemp, wherein the legal threshold of Tetrahydrocannabinol (THC) is mandated to be below 0.3 percent, hemp-derived CBD does not induce any psychoactive or euphoric effects.

The effects of CBD can differ among individuals based on factors such as height, weight, and the dosage consumed. Since CBD oil does not contain intoxicating elements, it does not induce a "high." It is advisable to begin with modest amounts and incrementally adjust the dosage with each use until achieving the desired results.
It is unlikely that a CBD product user will fail a drug test, though we cannot guarantee. Each product is tested to have under .3% THC, with many with no THC. If you are concerned, we recommended trying one of our 0% THC products. However, we advise our customers to use their own judgement if they are routinely drug tested.
Since everyone's body is different, it's hard to have one-size-fits-all measurements. It's best to talk to a doctor or health expert to figure out what's right for you.

All orders ship within 24 business hours, many times same day! The following shipping services are available:
- Overnight : 1 Day
- Expedited: 2-3 Days
- Ground: 3-5 Days
International service is available via DHL or Fedex, based on the location. Standard transit time is 7-10 days or 3-5 days for expedited service.
All US orders over $50 ship for free! We also offer flat rate $25 shipping on all international orders over $75.
For expedited shipping, you can choose an option and cost at checkout.

Yes, we offer free shipping for all US orders over $50.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All items may be returned within 30 days. After 30 days, items may be returned for store credit. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, please contact support@proleve.com with your order number.
A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a store credit or exchange.

Please check our Terms of Service to see if you're eligible for a refund.

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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

General Questions